Get in Touch With Us

Got a question about a brand we've reviewed, spotted something that needs updating, or want to suggest a site for us to look at? This page explains how to reach Non Gamstop Casinos and what kind of enquiries we can help with.

How to Reach the Team

Email is the best way to get hold of us. Send your message to [email protected] and a member of the team will read it and respond personally — we don't rely on automated replies to close out enquiries. Most messages get a reply within two working days, though it can take a little longer if we're mid-way through updating our rankings.

If your message relates to a specific brand — say, one of the operators listed above such as Betmica, Kikibet or Betninja — mentioning the name upfront helps us route it to the right person and get back to you faster.

What We Can Help With

• Questions about our reviews — If anything in our write-ups on casinos not on GamStop, their bonuses, or their payment options is unclear, ask and we'll clarify.
• Corrections and updates — Welcome offers, wagering terms and licensing details change often. If you spot something that looks out of date, let us know and we'll check it against the operator's current terms.
• Suggestions for coverage — If there's a new casino not on GamStop you'd like us to assess, or a payment method you think we should cover in more depth, we're happy to hear it.
• General feedback — Positive or critical, feedback from readers genuinely shapes what we publish next.
• Site or account queries — For anything related to an individual casino account, deposits, withdrawals or a dispute with an operator, you'll need to contact that operator's own support team directly — we're an independent comparison site and don't hold customer accounts or funds.

What We Can't Do

We're an editorial site, not a casino, payment processor or gambling support service. That means we can't process withdrawals, resolve account disputes, or verify a player's identity on an operator's behalf. If you're looking for our current rankings and full reviews of the sites we cover, our trusted non GamStop casinos guide is the best starting point.

If you've self-excluded through GAMSTOP and are looking for support around gambling more generally, please mention this in your message and we'll point you towards appropriate organisations that offer guidance — we're not a support service ourselves, but we take these messages seriously and won't ignore them.

How We Handle Your Message

1. Your email arrives and is read by a real person on our team, not a bot.
2. We check whether it needs input from a specific writer or editor and route it accordingly.
3. You get a direct reply, usually within two working days.
4. If your message flags an inaccuracy, we review the relevant page and update it where the facts support a change.

Keeping Our Content Accurate

Our ratings and rankings for operators such as WinnerIsland, Zombillion and Smash Casino are reviewed periodically, but offers, terms and licensing arrangements can shift quickly. Readers flagging discrepancies is one of the ways we keep pages current, so if something looks off, we'd genuinely rather hear about it than have it sit uncorrected.

Thanks for taking the time to get in touch — we read every message and look forward to hearing from you.